APCO International is reaching out to you in the hopes of increasing awareness and connecting with volunteers from your regions that are interested in assisting APCO with developing industry standards. We currently have three Calls for Participation published for new standards that will be crafted by volunteer writing groups. The writing groups consist of public safety communications subject matter experts from across the country who meet over the course of a one-year period to produce ANSI accredited published standards. Members of the writing groups are a balanced cross section of users, producers, and general interest participants. Writing Group members are not required to be APCO members. This is a challenging time for our industry with all of the implications related to broadband communications technologies. APCO will continue to be at the forefront of establishing new standards but we cannot accomplish this goal without help from our subject matter experts. Please consider passing the following information on to your respective organizations.
Questions regarding APCO standards development and writing group sign up can be directed to:
APCO Standards Program Manager
STANDARDS DEVELOPMENT WRITING GROUP VOLUNTEERS NEEDED!!
APCO has launched three new standards development initiatives and we are looking for talented subject matter experts to help write the standards for our industry! We are seeking balanced groups of users, producers, and general interest categories of volunteer subject matter experts who will work together to produce an ANSI accredited standard related to public safety communications. It is not a requirement to be an APCO member to participate in developing APCO ANSI accredited standards. If you are interested in participating or know of anyone else in the industry that may be interested, please refer to the following information and sign-up links and please do not hesitate to contact me direct with any additional questions about our standards development program or to contact me for assistance with signing up:
Cyber Security Training for Public Safety Communications Personnel – Sign-up Deadline is November 8**
This standard will provide guidance and direction in developing cyber security training programs that will help deal with emerging threats to the public safety communications sector. Training of telecommunicators, supervisors, network administrators and multiple levels of management is critical to recognizing and mitigating numerous threats which include, but are not limited to viruses, trojans, denial-of-service attacks, and other intrusions by malicious actors. These attacks can result in data loss and system downtime. In order to maintain effective operation and delivery of public safety services this standard will address multiple levels, and types, of personnel training as it relates to an overall cybersecurity strategy for the emergency communications sector.
Public Safety Communications Center Key Performance Indicators – Sign-up deadline is November 15**
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance while low-level KPIs may focus on processes.
This standard will identify specific areas of communications center performance, which should be measured in order to benchmark center effectiveness. The standard will provide communications center management with Key Performance Indicators (KPIs) as they relate to the operational performance of communications centers. Topics may include, but are not limited to: number of 9-1-1 calls, time to answer, number of emergency / non-emergency incidents, number of abandoned calls, length of call, wired/ wireless/text/TDD/TTY and Next Generation sessions, trunk group, number of calls transferred, police /fire / EMS calls handled, customer satisfaction, frequency of review.
Key Performance Indicators for Public Safety Communications Personnel – Sign-up deadline is November 13**
This standard will provide Communications Center management with Key Performance Indicators (KPIs) as they relate to personnel performance measurements, accuracy and quality of information logged or provided by communications center personnel.
For more information or to sign up, please visit: